Terms of service

Terms of Service

Last Updated: October 2025

Welcome to Loki Hub. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing any orders.

1. General

Loki Hub is a registered retailer based at Dynamic Mall, Tom Mboya Street, Nairobi, Kenya. We specialize in home and kitchenware products. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases.

2. Products & Pricing

All prices are listed in Kenyan Shillings (KES) and are subject to change without prior notice. We strive to display accurate product details, but minor variations in color or design may occur due to lighting or screen differences.

3. Orders & Payments

Orders are confirmed once full payment or a verified deposit has been received. We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

4. Shipping & Delivery

Delivery timelines and fees are outlined in our Shipping Policy. Please ensure your delivery information is accurate, as Loki Hub is not responsible for delays caused by incorrect details.

5. Returns & Refunds

Our Return & Refund Policy explains how returns and refunds are handled. Only eligible products returned within 3 days of delivery will be accepted.

6. Privacy

Your personal information is kept confidential and used only for order processing and communication. For more details, see our Privacy Policy.

7. Liability

Loki Hub is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. All items should be used according to manufacturer instructions.

8. Policy Updates

We may update these terms from time to time. Continued use of our website after updates means you accept the revised terms.

9. Contact Us

For any questions regarding these terms, please contact us: