Shipping policy

Shipping Policy

Last Updated: October 2025

1. Delivery Coverage

We offer countrywide delivery across Kenya, serving customers both within Nairobi and in other counties. Whether you are in the city or upcountry, Loki Hub ensures your home and kitchen products reach you safely and on time.

2. Delivery Times

Nairobi and Environs: Orders within Nairobi are delivered within 1 to 3 hours depending on location and order time. We strive to ensure same-day delivery for all Nairobi orders placed before 4 PM.

Outside Nairobi: Orders outside Nairobi are typically delivered within 1 to 2 business days, depending on courier schedules and destination.

3. Delivery Fees

Our delivery fees vary based on your location. The applicable fee will be communicated before dispatch. Please note that we do not charge any additional handling fees.

4. Order Processing

All orders are processed within 1 business day of placement. After placing your order, our team will contact you via WhatsApp or phone call to confirm details before dispatching your package.

5. Order Tracking

Customers receive delivery updates and tracking information directly through WhatsApp. You can also reach out to us anytime for updates on your order status.

6. Extra Delivery Charges

Deliveries to remote or hard-to-reach areas such as Lamu, Lodwar, Tana River, Moyale, Wajir, Marsabit, and Samburu may attract additional delivery fees. Please contact our team for a quote before placing your order if you are located in these regions.

7. Returns and Refunds

If you wish to return an item, please refer to our Return & Refund Policy. Customers are responsible for covering the cost of return shipping unless the item received is defective or incorrect.

8. Contact Information

For any delivery-related questions or to report a delivery issue, please contact us:

9. Policy Updates

We may update or modify this shipping policy at any time to reflect changes in our delivery practices. Any updates will be posted on our website, and customers will be notified where applicable.

10. Customer Responsibilities

Customers are responsible for providing accurate shipping information. Any additional costs or delivery delays arising from incorrect details will be the responsibility of the customer.

Thank you for shopping with Loki Hub — your trusted destination for quality home and kitchenware.